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Phase 5
Positioning & Messaging Frameworks
In crowded markets, products don’t compete only on features — they compete on perception. Positioning and messaging frameworks give product teams a structured way to define how their product stands out and how to communicate that value consistently to customers. This module explores the foundations of positioning, the mechanics of building a messaging framework, the use of the “messaging house,” and the critical distinction between positioning (internal strategy) and messaging (external communication). By the end, you’ll understand how to craft frameworks that align internal stakeholders, resonate with target audiences, and evolve as markets change.
Positioning vs. Messaging: The Distinction
Positioning
Internal strategy; defines what space you want to own in the customer’s mind. It's anchored in your target customer, the competitive landscape, and your key differentiators. It stays relatively stable.
Messaging
External communication; how you express the positioning to the world across all touchpoints. Messaging flexes across channels, personas, and contexts.
The Messaging House Framework
Messaging frameworks often adopt the metaphor of a “house” to ensure that every message ladders back to a coherent foundation.
The Roof: Big Idea
The overarching brand essence or promise.
Value Pillar 1
Value Pillar 2
Value Pillar 3
The Foundation: Positioning Statement
Defines your unique place in the market.